Cancellation Policy
From December to the end of March (please refer to this page from April to the end of November)
The cancellation fee will be charged as follows.
Non-night / non-arrival without contact: 100% of room rate
From 7 days ago: 100% of room rate
From 14 days ago: 50% of room rate
Year-end and New Year holidays / Golden Week cancellation policy
From 21 days ago: 100% of room rate
* This offer can’t be combined with other promotions.
** Exclusive discount for our Official Website.
<Cancellation due to the lack of snow>
Please note that we do not accept cancellations if some of the below are open.
Hakuba Valley Ski Resort (Hakuba Happoone Ski Resort / Hakuba Goryu Ski Resort / Tsugaike Kogen Ski Resort / Hakuba Iwatake Ski Resort)
Dog friendly accommodation
Please refer to this terms and conditions.
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